Returns & Exchanges
Zippo and Case products are produced with quality and integrity. If you feel the need to return or exchange an item you have purchased on this website based on the guidelines below, we will gladly process your return within 30 days from the order ship date.
Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer's warranty and cannot be returned at any time after purchase.
If you purchased your Zippo or Case product from an authorized Zippo or Case retailer, contact that retailer for details of their return policy. Zippo does not accept returns for merchandise purchased through retail locations.
Merchandise returned for credit must be in new, unused condition. To return product for credit or exchange, include a copy of your packing slip included in your shipment and the reason for your return. If you do not have your original packing slip, include your order number, name, address, phone, and email so we may contact you with any issues that may arise or use this form and mailing label.
Pack your return and send to:
401 Congress Street
Bradford PA, 16701
Engraved or customized merchandise CANNOT be returned or exchanged.
Upon receipt of products, refunds will be processed to the form of payment used on the original order.
Refunds will include product and sales tax amount only. In the event that an incorrect item was shipped, or if products were damaged in transit, we will also include shipping charges in your refund.
Credit Card Refunds
For credit card refunds, allow up to two billing cycles for the credit to appear on your statement.
Check/Money Order Refunds
If you return a product purchased with a check or money order as payment, a check will be issued and mailed to you within two weeks of receipt of returned product.
eGift Card Order Refunds
If you return a product purchased with a Zippo eGift Card the refund will be returned to your eGift Card. If the order was paid for with a Zippo eGift card in combination with a credit/debit card, the credit/debit card will be credited up to the original amount charged. Any remaining credit due will be reimbursed to the eGift Card. You will receive a new email reminding you of your eGift Card balance and Card number.
DEFECTIVE MERCHANDISE RETURN
To return a defective product, follow the instructions in the repair section.
We do not accept C.O.D. deliveries.
You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Zippo will not replace the contents of the package. Thank you for your cooperation.